I’ve recently had to give up work due to a back injury and I’m worried about how I’m going to cope with the drop in income.

I’m not sure what benefits I can get – where should I start? Lots of people miss out on benefits they’re entitled to, so it’s definitely worth checking what you can get. Claiming benefits also means you can get access … Continued

I bought a jacket online and when it arrived it looked nothing like the images shown. The company said if I want a refund I must pay to ship it to an address in China, but the website claimed the brand was UK-based.

Is this a scam and how do I avoid it in future? This is a really frustrating situation and unfortunately it’s becoming more common than you might think. It is in fact a type of retail scam and often leads … Continued

A friend has suddenly fallen ill, which has made me think about getting my affairs in order. I’ve heard of setting up a lasting power of attorney, but I don’t really know where to begin, or if I really need to, as I’m not very old.

Where should I start? The first thing to know is that anyone can make a lasting power of attorney; it’s not something purely for older people to consider.  Appointing a lasting power of attorney (LPA) means nominating someone such as … Continued