I hired a company to install concrete fencing and a gate in my back garden. The quality of the work is poor, some wooden panels are loose and the gate doesn’t shut properly.
5 Aug 2026

I hired a company to install concrete fencing and a gate in my back garden. The quality of the work is poor, some wooden panels are loose and the gate doesn’t shut properly.

by | posted in: Monthly Advice Column | 0

I paid before I inspected the work. What can I do? When you put your trust in a trader and they don’t meet your expectations it can be really frustrating.  When there’s a problem caused by a trader, you should be able to get it fixed or get … Continued

I bought a jacket online and when it arrived it looked nothing like the images shown. The company said if I want a refund I must pay to ship it to an address in China, but the website claimed the brand was UK-based.
6 May 2026

I bought a jacket online and when it arrived it looked nothing like the images shown. The company said if I want a refund I must pay to ship it to an address in China, but the website claimed the brand was UK-based.

by | posted in: Monthly Advice Column | 0

Is this a scam and how do I avoid it in future? This is a really frustrating situation and unfortunately it’s becoming more common than you might think. It is in fact a type of retail scam and often leads … Continued