I hired a company to install concrete fencing and a gate in my back garden. The quality of the work is poor, some wooden panels are loose and the gate doesn’t shut properly.
5 Aug 2026

I hired a company to install concrete fencing and a gate in my back garden. The quality of the work is poor, some wooden panels are loose and the gate doesn’t shut properly.

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I paid before I inspected the work. What can I do? When you put your trust in a trader and they don’t meet your expectations it can be really frustrating.  When there’s a problem caused by a trader, you should be able to get it fixed or get … Continued

I’ve recently had to give up work due to a back injury and I’m worried about how I’m going to cope with the drop in income.
3 Jun 2026

I’ve recently had to give up work due to a back injury and I’m worried about how I’m going to cope with the drop in income.

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I’m not sure what benefits I can get – where should I start? Lots of people miss out on benefits they’re entitled to, so it’s definitely worth checking what you can get. Claiming benefits also means you can get access … Continued

A friend has suddenly fallen ill, which has made me think about getting my affairs in order. I’ve heard of setting up a lasting power of attorney, but I don’t really know where to begin, or if I really need to, as I’m not very old.
1 Dec 2025

A friend has suddenly fallen ill, which has made me think about getting my affairs in order. I’ve heard of setting up a lasting power of attorney, but I don’t really know where to begin, or if I really need to, as I’m not very old.

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Where should I start? The first thing to know is that anyone can make a lasting power of attorney; it’s not something purely for older people to consider.  Appointing a lasting power of attorney (LPA) means nominating someone such as … Continued

I’m stressed about being able to afford food for my family as the colder months set in. We will be spending more on heating, and we’re barely making it through as it is.
5 Nov 2025

I’m stressed about being able to afford food for my family as the colder months set in. We will be spending more on heating, and we’re barely making it through as it is.

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Can I use a food bank if I need to? It’s understandable to be worried about affording food when you’re in a tough spot financially – especially with the cost of your bills rising. You’re not alone, as Citizens Advice … Continued

I got a text asking me to click on a link to reschedule a parcel delivery I’d missed. I was waiting for a parcel from Royal Mail at the time, so I clicked on the link and was asked to make a payment. Luckily, my daughter told me the text is a scam and to ignore it, but I almost gave away my personal details.
3 Jul 2025

I got a text asking me to click on a link to reschedule a parcel delivery I’d missed. I was waiting for a parcel from Royal Mail at the time, so I clicked on the link and was asked to make a payment. Luckily, my daughter told me the text is a scam and to ignore it, but I almost gave away my personal details.

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How can I spot the signs of this type of scam myself in the future? Parcel delivery scams are becoming increasingly common. Ones involving texts and emails are known as phishing scams, and aim to trick you into giving away … Continued