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I paid before I inspected the work. What can I do? When you put your trust in a trader and they don’t meet your expectations it can be really frustrating. When there’s a problem caused by a trader, you should be able to get it fixed or get … Continued
What can I do to try and keep it cool? An overheating home can make life very uncomfortable and could even have a negative impact on your health. Here are some simple steps you can take to help make your … Continued
Neill Young, our Chief Executive Officer, has highlighted the ongoing financial pressures facing households during the cost-of-living crisis as the summer holidays approach, during an interview on BBC Radio Solent. He discussed the impact of already-high living costs on family … Continued
I’m not sure what benefits I can get – where should I start? Lots of people miss out on benefits they’re entitled to, so it’s definitely worth checking what you can get. Claiming benefits also means you can get access … Continued
Is this a scam and how do I avoid it in future? This is a really frustrating situation and unfortunately it’s becoming more common than you might think. It is in fact a type of retail scam and often leads … Continued
Do you have any tips to help us cut down on energy use and save some money at home? It’s completely normal to worry about rising energy bills. The good news is that adopting a few simple habits into your … Continued
Our Chief Officer Neill Young recently spoke on BBC Radio Solent about the government’s new Youth Job Grant, a scheme designed to help more young people take their first steps into employment. The initiative offers employers a £3,000 grant for … Continued
How can I be sure and what are my rights? You’re right to seek advice about this issue, because counterfeit goods aren’t only illegal, they can be dangerous. Fake children’s toys in particular, including dolls, often don’t meet safety standards … Continued
Yesterday, our Chief Officer, Neill Young, appeared on BBC Radio Solent’s Ask the Expert feature, offering listeners practical advice on renters’ rights and responsibilities, including renting out a spare room and living in Houses of Multiple Occupancy (HMOs). 🎧 Listen … Continued
What should I do if this happens, and is there anything I can do to prepare? Power cuts can be unexpected and worrying, especially if your power doesn’t come back on quickly. So it’s good to know who to report … Continued