Work with Us

Service Development Manager

Contract Type & Hours: Full-time (37.5 hours per week), we will consider part-time hours for the right candidate.
Salary: £34,000
Location: Hybrid/Flexible with regular travel across the New Forest and Winchester
Closing Date: Monday 19th October

Do you want to help develop, launch and deliver high-quality services that make a real difference to local residents?

Citizens Advice New Forest & Citizens Advice Winchester have an exciting opportunity for a Service Development Manager.

This is a varied role combining business development, project mobilisation and operational management. You will work closely with our leadership teams to identify new opportunities, develop projects and funding proposals, and turn successful ideas into effective services.

Alongside developing new initiatives, you will oversee a portfolio of established projects, ensuring they are well managed, achieve their targets and outcomes, and meet the expectations of funders and partners.

The successful candidate will have:

• Experience developing, funding and managing new & existing projects and services 
• Strong leadership and people management skills, with the ability to motivate teams 
• Excellent communication, influencing and relationship-building skills 
• Highly organised and analytical, able to manage priorities, performance and deadlines

If you think you have the experience and skills required to be successful in this role, we would love to hear from you!

Please refer to the Job Pack by clicking the button below, which contains a detailed role profile, person specification and how to apply.

Community Energy Adviser

Contract Type & Hours: Permanent, Full time (37.5 hours per week)
Salary: £26,300
Location: Community-based across the New Forest, with outreach delivery in local community venues and occasional home visits
Closing Date: 10am Monday 26th October

Could you help households struggling with rising energy costs build a more secure future?

Citizens Advice New Forest is looking for a motivated and compassionate Community Energy Adviser to support vulnerable households experiencing fuel poverty, energy affordability issues and challenges managing their energy costs. As part of the Rural Energy Connect project, you will provide free, independent and impartial advice to people across the New Forest. Working in trusted community settings such as foodbanks, warm hubs and community venues, you will help clients understand their energy situation, access grants and support schemes, improve energy efficiency and increase their long-term financial resilience.

This is a varied role combining community outreach, one-to-one advice, home visits, casework support and partnership working. You will also work closely with a wider team delivering the project across Mid-Hampshire. We are looking for candidates with:

• Experience supporting or advising people facing financial hardship, vulnerability or other life challenges
• Excellent interpersonal and communication skills, with the ability to engage sensitively and build trust
• A person-centred approach, helping clients identify practical solutions and achieve positive outcomes
• Strong organisational and case management skills, able to manage a varied workload and maintain accurate records
• The ability to work independently across community locations while contributing effectively as part of a wider team
• Good IT, numeracy and administrative skills, including confidence using Microsoft Office and case management systems

Experience of energy advice is desirable but not essential. We welcome applications from people with transferable skills gained through advice, support, advocacy, welfare, housing, debt, community development or similar roles. Full training will be provided, including support to achieve a recognised energy awareness qualification.

Please refer to the Job Pack by clicking the button below, which contains the full role profile, person specification and how to apply. Applicants will be considered on a rolling basis.