Work with Us

Citizens Advice New Forest is a local independent charity providing free and confidential advice to help people solve the difficulties they face.

Our service has never been more in need so we are seeking committed and dedicated individuals who can join our team.

We’d love to hear from you if you want to help the New Forest community, we need the following people:

    Advice Locality Manager – East New Forest (Part-Time)

    Location: Totton and surrounding area, New Forest
    Salary: £28,000 (FTE) with salary review on successful completion of probation
    Contract type & hours: Permanent, Part-time (24 hours per week)
    Closing Date: Friday 27th March 2026

    Are you passionate about making a difference in your community?

    Do you have the skills to lead a team, build strong local partnerships, and drive high-quality advice services? If so, Citizens Advice New Forest has an exciting opportunity for you to join us as an Advice Locality Manager for New Forest – East.

    We’re looking for someone with:

    • Proven experience in managing an advice service or a similar operational environment.
    • Confident in working with quality frameworks, ensuring standards are consistently met and promptly addressing any areas of non‑compliance.
    • An experienced people manager with the ability to inspire, support and motivate teams.
    • Proactive and solutions-focused, with excellent organisational skills.
    • Strong experience in community outreach and developing effective partnerships.

    Please refer to the Job Pack by clicking the button below, which contains a detailed role profile, person specification and how to apply.

    Applicants will be considered on a rolling basis.

    JOB PACK

    Advice Locality Manager – West New Forest (Part-Time)

    Location: Ringwood and surrounding area, New Forest
    Salary: £28,000 (FTE) with salary review on successful completion of probation
    Contract type & hours: Permanent, Part-time (18 hours per week)
    Closing Date: Friday 27th March 2026

    Are you passionate about making a difference in your community?

    Do you have the skills to lead a team, build strong local partnerships, and drive high-quality advice services? If so, Citizens Advice New Forest has an exciting opportunity for you to join us as an Advice Locality Manager for New Forest – West.

    We’re looking for someone with:

    • Proven experience in managing an advice service or a similar operational environment.
    • Confident in working with quality frameworks, ensuring standards are consistently met and promptly addressing any areas of non‑compliance.
    • An experienced people manager with the ability to inspire, support and motivate teams.
    • Proactive and solutions-focused, with excellent organisational skills.
    • Strong experience in community outreach and developing effective partnerships.

    Please refer to the Job Pack by clicking the button below, which contains a detailed role profile, person specification and how to apply.

    Applicants will be considered on a rolling basis.

    JOB PACK

    Debt Adviser

    Hours: Full time 37.5 hours, permanent
    Pay: £26,200 (with a salary review upon successful completion of probation)
    Location: Covering Citizens Advice Offices in Portsmouth, Havant, Gosport & Fareham
    Closing date: Friday 27th March 2026

    Citizens Advice New Forest (CANF) has an exciting opportunity for a debt adviser to join its Hampshire-wide Debt Advice project. The role will support vulnerable clients living across Portsmouth, Havant, Gosport & Fareham who are struggling to manage their debt and will be part of a team of advisers covering the whole county. This project, which is funded through the National Lottery, has been created to meet the increasing demand for debt advice as people deal with the cost-of-living crisis, with the objectives of improving both their debt situation and their mental wellbeing.

    We are looking for candidates who are:

    • An individual who is passionate about helping vulnerable people living on low incomes;
    • A good listener, able to understand an individual’s needs and come up with solutions that will help them get to grips with their finances;
    • A great communicator, full of empathy and able to work with people struggling with their mental health;
    • An adaptable person, able to change their communication style to get the best from their clients;
    • A self-starter with a can-do attitude.

    Please refer to the full Job Pack by clicking the button below, which contains a detailed role profile and person specification.

    JOB PACK