Work with Us
Citizens Advice New Forest is a local independent charity providing free and confidential advice to help people solve the difficulties they face.
Our service has never been more in need so we are seeking committed and dedicated individuals who can join our team.
We’d love to hear from you if you want to help the New Forest community, we need the following people:
Debt Adviser
Covering The New Forest, Southampton & Eastleigh
Hours: Full time 37.5 hours, permanent
Pay: £26,200 (with a salary review upon successful completion of probation)
Location: Covering Citizens Offices in The New Forest, Southampton & Eastleigh
Closing date: Tuesday 20th January 2026
Citizens Advice New Forest (CANF) has an exciting opportunity for a debt adviser to join its Hampshire-wide Debt Advice project. The role will support vulnerable clients living across The New Forest, Southampton & Eastleigh who are struggling to manage their debt and will be part of a team of advisers covering the whole county. This project, which is funded through the National Lottery, has been created to meet the increasing demand for debt advice as people deal with the cost-of-living crisis, with the objectives of improving both their debt situation and their mental wellbeing.
We are looking for candidates who are:
- An individual who is passionate about helping vulnerable people living on low incomes;
- A good listener, able to understand an individual’s needs and come up with solutions that will help them get to grips with their finances;
- A great communicator, full of empathy and able to work with people struggling with their mental health;
- An adaptable person, able to change their communication style to get the best from their clients;
- A self-starter with a can-do attitude.
Please refer to the full Job Pack by clicking the button below, which contains a detailed role profile and person specification.
Applicants will be considered on a rolling basis.
Send your CV and cover letter (no more 500 words) to jobs@canf.uk to explain how your skills and experience fit with the requirements of this role. Applications will only be accepted on receipt of a CV and cover letter to this email address.
Debt Adviser
Covering North & East Hampshire
Hours: Full time 37.5 hours, permanent
Pay: £26,200 (with a salary review upon successful completion of probation)
Location: Covering Citizens Advice Offices in Tadley, Rushmoor, Hart and East Hampshire
Closing date: Tuesday 20th January 2026
Citizens Advice New Forest (CANF) has an exciting opportunity for a debt adviser to join its Hampshire-wide Debt Advice project. The role will support vulnerable clients living across the Tadley, Rushmoor, Hart and East Hampshire who are struggling to manage their debt and will be part of a team of advisers covering the whole county. This project, which is funded through the National Lottery, has been created to meet the increasing demand for debt advice as people deal with the cost-of-living crisis, with the objectives of improving both their debt situation and their mental wellbeing.
We are looking for candidates who are:
- An individual who is passionate about helping vulnerable people living on low incomes;
- A good listener, able to understand an individual’s needs and come up with solutions that will help them get to grips with their finances;
- A great communicator, full of empathy and able to work with people struggling with their mental health;
- An adaptable person, able to change their communication style to get the best from their clients;
- A self-starter with a can-do attitude.
Please refer to the full Job Pack by clicking the button below, which contains a detailed role profile and person specification.
Applicants will be considered on a rolling basis.
Send your CV and cover letter (no more 500 words) to jobs@canf.uk to explain how your skills and experience fit with the requirements of this role. Applications will only be accepted on receipt of a CV and cover letter to this email address.
Locality Advice Manager
West New Forest (Part-Time)
Location: Ringwood, New Forest
Pay: £28,000 FTE (Pro rata for 18 hours per week)
Contract: Permanent (Flexible working arrangements considered)
Closing date: Monday 26th January 2026
Are you passionate about making a difference in your community? Do you have the skills to lead a team, build strong local partnerships, and drive high-quality advice services? If so, Citizens Advice New Forest has an exciting opportunity for you to join us as an Advice Locality Manager for New Forest – West.
About Us
Citizens Advice New Forest is a trusted, charity providing advice and support to help people solve problems and improve lives. Our services are accessible to everyone, whether they need help with debt, housing, energy, welfare benefits, or other challenges. With a strong presence in local communities, we’re here for everyone, delivering advice where it’s needed most.
The Role
As the Advice Locality Manager, you will oversee the delivery of advice services in the West New Forest area, ensuring they are accessible, high-quality, and meet the needs of the local community. Key responsibilities include:
- Managing advice services across local offices and outreach locations.
- Leading a team of staff and volunteers, providing guidance, support, and professional development opportunities.
- Building and maintaining relationships with local partners, including councils, health services, and housing associations.
- Monitoring service performance, ensuring compliance with quality standards, and driving continuous improvement.
- Contributing to local and national campaigns, using client data to influence positive change.
About You
We’re looking for someone with:
- Proven experience managing advice services or similar functions in the charity or related sectors.
- Knowledge of key client issues such as energy, welfare benefits, debt, and housing.
- Strong leadership and people management skills, with the ability to inspire and motivate teams.
- Excellent communication and stakeholder engagement skills.
- A proactive and solutions-focused mindset, with strong organisational abilities.
- Experience in community outreach and partnership development.
Knowledge of the Citizens Advice network is desirable but it’s not essential – we value relevant experience and a commitment to making a difference.
Why Join Us?
- Flexible working arrangements to support your work/life balance.
- 25 days’ holiday per year (pro rata), plus Bank Holidays.
- A welcoming, inclusive, and purpose-driven work environment.
At Citizens Advice New Forest, equity, diversity, and inclusion are at the heart of what we do. We welcome applications from people of all backgrounds.
To find out more please download the job pack to read the job description and person specification or contact us for an informal chat.
How To Apply
Send your CV and a cover letter (maximum 500 words) to jobs@canf.uk.
Closing Date: Monday 26th January 2026 (applications will be reviewed on a rolling basis).
Join us and help make a difference in the New Forest. Together, we can solve problems, advocate for change, and create a better future for everyone.