Foodbank Support Worker

Contract Type & Hours: Permanent, Part-time (10 hours per week)
Salary: £26,300 (FTE)
Location: Ringwood Library with travel to Ringwood & Fordingbridge Foodbanks and some travel across the New Forest
Closing date: Friday 9th October 2026

Could you help people facing financial hardship take positive steps forward?

Citizens Advice New Forest is looking for a compassionate Foodbank Support Worker to support people using foodbanks in Ringwood and Fordingbridge. The role focuses on providing practical advice for people experiencing financial hardship, including debt and benefits issues, and helping them access wider Citizens Advice services. Working mainly through outreach sessions at local foodbanks, with some office and home working.

We are looking for candidates with:

• Strong interpersonal skills, with empathy and ability to overcome barriers
• A person-centred approach, balancing compassion with empowerment
• Self-aware and professional, with clear boundaries and confidentiality
• Able to work independently in community settings
• Strong organisational and time-management skills, focused on positive outcomes
• Excellent communication, numeracy and IT skills, including Microsoft Office

Advice experience is desirable but not essential, if you have transferable skills and a willingness to learn, we’d love to hear from you.

Please refer to the Job Pack by clicking the button below, which contains a detailed role profile, person specification and how to apply.

Applicants will be considered on a rolling basis.

Trainee Adviser

Hours:  Full-time 37.5 hours (part-time considered)
Salary:  £26,300
Location:  Totton with some travel across the New Forest area
Closing date: Friday 25th September

Are you looking to make a meaningful difference in your community?

Citizens Advice New Forest (CANF) are seeking a dedicated Trainee Adviser to join our team.

As a Trainee Adviser, you will receive comprehensive training to become a client adviser, gaining hands-on experience in all aspects of our service. You will develop the skills needed to provide high-quality advice on a range of issues, including financial hardship, welfare rights, employment, housing and family matters.

Trainees usually become proficient in their roles within 12-18 months.

We are looking for candidates who have:

• Good communication skills, with the ability to listen carefully, ask questions, and support clients in a respectful and empathetic way
• Willingness to learn and research information, with the ability to explain advice clearly both verbally and in writing
• Basic IT skills, including the ability to use databases, online resources, email, and Microsoft Office applications
• Good organisational skills, with the ability to manage tasks, keep accurate records, and work towards agreed targets
• Understanding of confidentiality and professionalism, including handling sensitive information appropriately
• Commitment to the values of Citizens Advice, including equality, diversity, inclusion, and providing a high-quality service to all clients

Please refer to the Job Pack by clicking the button below, which contains a detailed role profile, person specification and how to apply.

Applicants will be considered on a rolling basis.